Thanks, @andrewhyde for the post title.
So I knew that gmail is down, but the DUH moment came after a couple of hours of wondering why a certain Twitterati that rhymes with Anger hasn’t pinged me as promised to help me with stuff that rhymes with Roople.
So anyhoo. Most notable from this whole outage is the Gmail team’s response.
“We feel your pain and we’re sorry” hit it on the head. The word “sorry” is rarely heard from companies these days, and in the age of social media, I think more organizations should realize that “sorry” isn’t an admission of weakness, it’s a sign of genuine concern for your users.
Thanks, Gmail team.
